Return & Refund Policy

Effective Date: July 1, 2026

At Denim West & Co., we want you to love your purchase. Because we partner with multiple fulfillment providers, return eligibility may vary depending on the type of product ordered. Please review the policy below before requesting a return.

Boutique Apparel & Accessories

Eligible boutique apparel and accessories may be returned if the following requirements are met:

• A return request must be submitted within 7 days of delivery.
• Items must be unworn, unwashed, and in their original condition.
• All original tags must remain attached.
• Original product packaging must be included when required.
• Once a return is approved, the item must be shipped back within the timeframe provided in your return instructions.

To begin a return, please contact Denim West & Co. before shipping anything back. We will review your return request and provide instructions, including the correct return address and any available return shipping label.

Please do not send an item back to the address shown on the original shipping package unless specifically instructed to do so.

Return shipping costs may vary depending on the product and fulfillment provider. If a prepaid return label is available for your order, we will provide it to you with your return instructions. Otherwise, the customer may be responsible for return shipping costs.

Non-Returnable Items

Certain products are not eligible for return, including:

• Beauty products
• Jewelry
• Final-sale or clearance items marked as non-returnable
• Items that have been worn, washed, altered, damaged after delivery, or returned without required tags or packaging

We do not offer direct exchanges. If an eligible item is returned and approved for a refund, you may place a new order for the preferred size, color, or style.

Made-to-Order Products

Some of our graphic tees, sweatshirts, mugs, accessories, and other products are created specifically for you after your order is placed.

Because these products are made to order, we cannot accept returns, refunds, or exchanges due to:

• Ordering the wrong size
• Changing your mind
• Color preference
• Buyer error

Please carefully review product descriptions and size charts before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery.

Please provide:

• Your order number
• A brief description of the issue
• Clear photos showing the item and the problem

Once reviewed and approved, we will work with our fulfillment partner to provide an appropriate resolution, which may include a replacement or refund.

Refunds

Refunds are issued after the return has been received, inspected, and approved.

Approved refunds will be returned to the original payment method. Please allow additional processing time for the refund to appear in your account, depending on your bank or credit card provider.

Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect.

Questions or Return Requests

To request a return or ask a question about your order, please contact Denim West & Co. through our Contact page or by email.

Please include your order number so we can assist you as quickly as possible.