Shipping Policy

Effective Date: July 1, 2026

Thank you for shopping with Denim West & Co.! We’re excited to get your order to you. Because we partner with multiple trusted fulfillment providers, processing and shipping times may vary depending on the items in your order.

Order Processing

Orders begin processing shortly after they are placed. Processing times vary depending on the product.

Some products are made especially for you after your order is placed and require additional production time before shipping.

Please note that business days do not include weekends or holidays.

Estimated Delivery Times

Most orders are typically delivered within 5–12 business days after processing and shipment. Made-to-order products may take additional time for production before they are shipped.

Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, or other circumstances outside of our control.

Multiple Packages

Because our products may be fulfilled from different locations, items from the same order may:

• Ship separately
• Arrive in multiple packages
• Arrive on different days

This is completely normal, and you will receive tracking information as each part of your order ships.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address or phone number provided at checkout.

Please allow time for the shipping carrier to update tracking information after your shipping confirmation is sent.

Shipping Addresses

Please carefully review your shipping address before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or production.

Denim West & Co. is not responsible for orders delivered to an incorrect address provided by the customer.

Delayed or Lost Packages

Once a package has been transferred to the shipping carrier, delays may occur that are outside of our control.

If your tracking information shows that your package has been delivered but you cannot locate it, please check around the delivery location, with household members, and with neighbors when appropriate. You may also contact the shipping carrier for additional delivery information.

If you still need assistance, please contact us and we will do our best to help you determine the next steps.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos showing the item and the problem. We will review the issue and work toward an appropriate resolution.

Questions About Your Order?

If you have questions about shipping or need help with an order, please contact Denim West & Co. through our Contact page or by email.

Please include your order number so we can assist you as quickly as possible.